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The big bus bust: How TfL lost a quarter of its passengers


Illustration: Jake Greenhalgh

London's once world-beating bus network has been in decline for a decade. Can a new plan turn things around?

There are few things in this city as iconic, and unavoidable, as our buses. They’re on film screens and in song lyrics, adorn tacky keychains and cheap tourist T-shirts. They’re an immediate signifier of London, something as woven into the cultural DNA of the capital as red phone boxes, the tube map or the Houses of Parliament.

And for nearly half a century, the capital’s buses acted as an exemplar, a red, double-decker-shaped template for what the rest of the UK’s transport network could be. While every other corner of the country had seen ridership on their privatised bus routes go down, in London it had risen.

But for the last decade, a slow and quiet rot has been setting in. Bus ridership has quietly dropped by 23%, leaving TfL and City Hall scrambling to develop a new action plan to try and slow the decline. But how did this happen? Has can we escape the doom loop? And why is Putney High Street to blame?

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